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Customer Service Help Desk

Job Summary/Company:

If you are looking to grow and get more Help Desk experience, look no further!  Sparks Group has partnered with a non profit organization, seeking an entry level help desk analyst to support their clients.  They are looking to start someone ASAP so please apply below and call 301-926-7800 for more info! 

 

Responsibilities:

  • Responsible for first line technical support to clients and primary point for all administrative tasks in the IT Division.  
  • Attempt low to mid level troubleshooting of IT related problems.  
  • Escalate unresolved calls to the appropriate IT group.  
  • Track and route issues in Help Desk software.  
  • Enter updates of inventory into tracking system.  
  • Preserve and grow knowledge of common IT issues and their resolutions. 
  • Develop and maintain documentation of IT FAQs for publication on intranet. 
  • Perform routine distribution, installation, and upgrades of applications, when necessary.  
  • Participate in periodic department reporting (i.e., inventory).  
  • Perform other duties as assigned.

Qualifications/Background Profile:

  • Requires high school diploma or one year of college with a major in computer science or a technical certificate. 
  • Minimum of two years experience in PC hardware and software support or help desk support function.
  • Must have experience answering internal calls regarding IT issues.
  • Must have experience with low to mid level diagnosis and remediation.
  • Experience with entering calls and inventory in a Help Desk tracking software program. 
  • Excellent written and verbal communication skills and organizational and time management skills. 
  • Ability to work independently and as part of a team.

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.


 

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